Política de reembolso

Return & Refund

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns

We offer a 7 day return policy for all products unused. If you need to return an item, please contact us with your order number, reason for returning and a picture of the product you would like to return. We will respond with your return shipping instructions. You are responsible for return postage. 

Once we receive your item, a full/partial refund will be issued based on merchandise condition. 

For situations of damage/detective or incorrect quantity/style, please send us an email at info@lejourjour.com with your order number and an image of the received package and items. We’ll be happy to help!

For orders with tracking status showing as "delivered", we do not offer refunds/resends without proof of loss from the local post office.