Política de envío
We provide free standard international shipping on orders above $30 USD to most countries. Please review the shipping table below for further information on particular countries.
PROCESSING
The average processing time is 2 to 4 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.
SHIPPING
Please see the timetable below for the estimated shipping time for your country. For orders below the free shipping threshold, the shipping charges will be calculated at checkout.
|
Countries/Regions |
Estimated Transit Time
|
|
United States |
7-14 business days |
| Canada | 7-20 business days |
|
Australia |
7-20 business days |
|
United Kingdom |
7-18 business days |
|
Germany |
7-18 business days |
|
Italy, France, Spain |
10-18 business days |
|
Mexico |
8-25 business days |
| Rest of Europe |
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| Rest of World |
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Promotions and Sales
All sales are final. Our promotions and sales are limited in nature, so we do not offer refunds, returns, and or exchanges for orders made during promotional periods. Our delivery guarantees and after-sales support will continue to be made available to all customers. Please reach us at info@lejourjour.com for any questions or inquiries.
60 Day Guarantee
Le jour jour info@lejourjour.com guarantees delivery for all orders. If your order is not successfully delivered to you within 60 days, please send us quick email with your order number and we will issue a full refund.
Customs Fee
In some countries, duties and taxes are required to be paid before the goods are released from customs. Customs fees are sole the responsibility of the customer. Le jour jour does not offer refunds or returns under circumstances where customs fees are not paid by the customer and orders are not cleared. Please note, in rare instances, custom agents may delay the release of orders at their discretion.
Please contact your local customs office if you have any additional questions.
Delivery Error
In instances where delivery addresses are incorrect or incomplete or recipients aren't available for pickup, it is the recipient's responsibility to provide us the corrected and complete address and incur any additional re-delivery charges. Once an order has been shipped, we can no longer make changes or adjustments to the address mid-delivery. $8USD or 25% of the total order value will be charged for re-deliveries, whichever is higher.